Question 1

Can I return my order?

Accepted Answer

Since each order is custom made, returns are only accepted with prior authorization. Please contact us first to receive approval for your return. Do not return blinds to the factory, we will provide shipping instructions with the return authorization. If delivery of an order is refused for any reason other than shipping damage, the order is not eligible for a refund. Oversize freight fees and handling charges are non-refundable. Return shipping costs are the responsibility of the customer. Premium sheer shades, closeout products, commercial and dealer orders cannot be returned for a refund.

Question 2

Can I exchange my order?

Accepted Answer

Every blind and shade we sell is custom made to your specifications, including size, color and options, so unfortunately, we cannot directly exchange a product. However, if you made a mistake on your order, or if for any reason you are not completely satisfied, please let us know! We have a Fit-or-Free Guarantee for mis-measured blinds, as well as a 60-Day Satisfaction Guarantee to make sure you're happy with your new blinds.

Question 3

What if I have a warranty issue with my blinds?

Accepted Answer

All of our products include a limited warranty against manufacturing defects. If your blind is not functioning properly please contact us so we can review the issue and determine the best way to assist you.

FAQs - Returns