Fit-or-Free Guarantee
At Blindster, we understand how important it is for your custom window treatments to fit perfectly. That’s why we created our Fit-or-Free Guarantee—giving you peace of mind that you’ll get the exact fit you need, or we’ll remake your products for free. You only pay for shipping, and if applicable, any price difference.
How It WorksIf your blinds, shades, or shutters don’t fit your windows due to an error in measuring, no worries! Simply contact us within 60 days, and we’ll remake your window coverings at no charge – you only cover the shipping and any price difference (if applicable). Here’s the process:
- Step 1: Recheck your measurements using our measuring instructions and reach out to our customer service team with the new, corrected measurements.
- Step 2: We’ll set up a new order for you and let you know if there will be any cost difference (depending on the new size needed). We’ll have the product remade at no cost, you just pay the difference, if any, plus $20 per product for shipping. Please note, there is a limit of three (3) free remakes per order, except on shutters and motorized products, which are limited to one (1) free remake.
- Step 3: Sit back and enjoy your new, perfectly fitting, blind, shade, or shutter once it’s delivered to your home!
We’re here to make sure your blinds fit perfectly, every time. If you need guidance on measuring or any other part of the ordering process, don’t hesitate to contact us.
We want to make it clear what is covered under this policy and what is not, so please read the full details of the Fit-or-Free Guarantee here before placing your order:
We understand that measuring mistakes can happen, and we want to ensure you’re completely satisfied with your Blindster purchase. If your blinds don't fit, for any reason, just let us know within 60 days of delivery and we'll remake them in the sizes you need free of charge. You only pay for shipping, which is $20 per product*. If the size we remake is more expensive than the size you originally ordered, you just pay the difference.
*Please note that there is a limit of three (3) remakes per order and/or product, except for shutters and motorized products, which are limited to one (1) free remake. The product we make must be the same product, color, and have the same features or options you originally ordered. Photo evidence may be required, and products that we remake will only be shipped to the name and delivery address on the original order.
An oversize freight fee of $85 will apply on remake orders with products 90" or more in width (90" in height and/or width on vertical blinds), and all shutters have a $105 oversized freight fee. Additionally, products that we remake under this policy cannot be returned.
The Fit-or-Free offer cannot be combined with our 60 Day Satisfaction Guarantee or any other offer. This offer is not available on closeout products, LEVOLOR products, commercial or dealer orders. Lastly, this offer is available one time per person per lifetime. To ensure the perfect fit, we recommend ordering just one product when you're ordering for the first time. We're committed to ensuring your complete satisfaction, and we believe this policy demonstrates that commitment. If you have any questions or concerns, please don't hesitate to contact our customer service team.
* Offer not valid on LEVOLOR® products, Commercial or Dealer Orders.